Refund policy

Refund & Exchange Policy

At Xclusive Sneakers, your satisfaction is our priority. If you're not fully happy with your purchase, we’re here to make it right.

Returns & Exchanges

We accept returns and exchanges within 1-2 days of receiving your order. To qualify:

• Items must be unused, in original condition

• Must include all original tags, packaging, and proof of purchase

How to Request a Return or Exchange

1. Email us at xclusivesneakers11@gmail.com with your order number and reason for return or exchange.

2. Our team will provide you with the return instructions and shipping details.

3. Once we receive and inspect the returned item, we will process your refund or exchange within 1-2 business days.

Refunds

• Refunds are issued to the original payment method.

• Shipping fees (if any) are non-refundable.

• We will notify you by email once your refund is processed.

Exchanges

• Need a different size or style? We’ve got you. Once we receive your item, we’ll ship the replacement (based on availability).

Items Not Eligible for Return or Exchange

• Sale or final clearance items

• Used or damaged products

• Items returned without original packaging or proof of purchase